Privacy & Cookies Policy

Privacy & Cookies Policy

his Privacy & Cookies Policy explains the practices employed by SUPmedia Ltd in collecting and using your information and the ways in which you can influence these. This Privacy & Cookies Policy relates to websites operated from time to time by SUPmedia Ltd.

SUPmedia Ltd will collect various types of information about you through your use of our websites to process your requests and orders, to provide a more personalised web-surfing and shopping experience and to help us improve the services we offer. In doing this we may also collect information about you through the use of cookies and similar technologies. SUPmedia Ltd will be the Data Controller of any personal data we collect about you.

If you subscribe to our SUPboarder PRO service, or create a SUPboarder Account, we may also additional personal information to deliver the services you request or buy. This includes but is not limited to, bank and postage address details.

What information do we collect about you?

Through SUPmedia Ltd websites you can, amongst other things, order products and services, enter competitions, subscribe to our publications, vote in polls, play games, complete surveys and place comments on posts.

In order to process your requests and orders and other activities, it may be necessary to collect personal information about you. This includes, but is not limited to: your name, address, e-mail address, telephone number, credit/debit card information. You may also be asked to provide additional (non-mandatory) pieces of information for our research purposes or choose to provide information by making a comment on a post. We may also obtain information about you that you have provided to our group companies where we have the appropriate permissions to do so.

In addition, we collect technical information about your device such as your unique device ID as well as information about your visits to and your activity on our websites (and websites operated by our group companies) including the content (and any advertisements) that you view and interact with, the address of the website from which you arrived and other clickstream behaviour (such as the pages you view, the links you click or which items you have added to your shopping basket, the length of your internet session, your IP address and the approximate location at the time of browsing). Some of this information is collected using cookies or similar technologies. To learn more about these technologies and your choices, go to the section on ‘Cookies and other technologies’ below.

Some of our websites offer services that require you to set up an account prior to receiving such services. To create a secure account you may use your email address and a password or, if the website offers a Facebook single-sign-on service, you will be able to register for and log-in to your SUPmedia Ltd website account using your Facebook account.

If you choose to use the Facebook single-sign-on service, you are granting permission to Facebook to share certain profile information with us. This will include your name, profile picture and list of friends and any other information notified to you by Facebook prior to you completing the single-sign-on authorisation process.

Cookies and other technologies

We use, and allow certain other companies to use, cookies, web beacons and other similar technologies on our websites, applications and communications. We do this to understand your use of our services, improve your user experience and enable personalised features and content; optimise our advertising and marketing and to enable third party advertising companies to assist us in serving you advertisements specific to your interests across the internet. Please see ‘How to manage or refuse cookies and similar technologies’ for more information.

You can find more detailed information about these technologies at:

www.aboutcookies.org

www.allaboutcookies.org

What are ‘cookies’?

A cookie is a small text file that we, and in certain circumstances third parties, place on your browser (for example, Internet Explorer or Safari) when you visit our websites or open some of our emails. Cookies are useful because, amongst other things, they allow us to recognise you each time you re-visit one of our websites. The entity that places cookies on your browser can then read the information on the cookie that it set.

Cookies are typically classified as either “session cookies” which do not stay on your device after you close your browser or “persistent cookies” which will usually remain on your device until you delete them or they expire.

How we and third parties use cookies

We use cookies that are essential in order to enable you to move around our websites and use their features, such as accessing secure areas of the websites. Without these cookies, services that you have asked for like shopping baskets cannot be provided.

Some cookies, however, whilst useful, are not essential, and we require your consent before we can use these cookies. By continuing to browse on our SUPmedia Ltd websites you agree to the use of these non-essential cookies unless you specifically set your browser to reject them. Please see ‘How to manage or refuse cookies and similar technologies’ below for further details on your choices.

Different cookies are used to perform different functions which we explain below. A visit to any SUPmedia Ltd website may generate the following types of cookie:

Site performance cookies

We use cookies to remember your selections on our websites: These cookies allow us to remember choices you make on our websites and provide enhanced, more personalised features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Analytics cookies

We use cookies for performance and analytics purposes: We use our own cookies and/or third-party cookies and other identifiers (such as web beacons) to see how you use our websites and services in order to enhance their performance and develop them according to the preferences of our customers and visitors. For example, cookies and web beacons may be used to: test different designs and to ensure that we maintain a consistent look and feel across our websites; recognise repeat visitors, track and provide trend analysis on how our users interact with our websites and communications; track errors and measure the effectiveness of our promotional campaigns.

The information collected from these types of cookies may be used in conjunction with other information we or our third party partners hold in order to record specific browsing information (for example, regarding the way visitors arrive at our websites, pages viewed, options selected, information entered and the path taken through our websites but is generally not used to identify you individually). The data collected will generally be aggregated to provide trends and usage patterns for business analysis, site/platform improvement and performance metrics and to inform our advertising and marketing strategies. Our cookies, or the resulting analysis, may also be shared with our business partners. We may also receive similar information about visitors to our group company and other partner websites.

Advertising cookies

We use cookies to personalise your experience and for targeted advertising purposes: We use cookies (and allow data management platform providers to use cookies on our behalf) to collect information about your browsing habits across our websites in order to provide personalised content, services and communications as well as targeted advertising on our websites, websites operated by our group companies and selected partner websites. For example, we may show you adverts for Marie Claire magazine if we know you have been browsing the fashion pages on our websites. If you use more than one device or computer on a regular basis, we may link cookies together so you will still receive a personalised online experience. We can also personalise the information you see based on what we already know about you, so that you spend less time looking for things. With the use of cookies, each visitor to our site can have a web experience which is unique to them.

Cookies may also be linked with other information we hold or infer about you for these purposes. For example, if you are a registered user or provide us with your name, email address, social media log-in details or other contact information (e.g. by entering a competition or signing up to our newsletter) or interact with our email communications (e.g. by clicking on links within the emails), this information may be linked with your browsing activity across all your devices to tailor content, services, advertising and offers for you.

You can opt out of receiving interest based advertising on our websites by blocking these cookies as described below in the section on ‘How to manage or refuse cookies and similar technologies’.

Third party advertising cookies

We also permit advertisers, ad network providers and ad serving companies to place cookies on our websites to allow them to show you advertisements both on and off our websites that are more relevant and useful to you. However, we do not share any information with these third parties that will directly identify you, although these third parties may assume that users who interact with or click on a personalised advertisement or content are part of the group that the advertisement or content is directed towards. The third parties that generate these cookies have their own privacy policies and we have no access to read or write these cookies.

Social media cookies

Cookies may also be used when you share information using a social media sharing button on the websites. The social network will record that you have done this. This information may be linked to targeting/advertising activities. The types of cookies used by these third parties and how they use the information generated by them will be governed by those companies’ privacy policies. For information on how to opt out of targeting advertising, please go to ‘How to manage or refuse cookies and similar technologies’ below.

How we and third parties use web beacons

We may use and permit selected third parties to use web beacons (usually in combination with cookies) to compile aggregate information about your website usage and your interaction with email and other communications to measure performance and to provide content and advertisements that are more relevant to you. A web beacon (also called a web bug, clear GIF or pixel tag) can be embedded in online content, videos and emails, and allows a server to read certain types of information from your device, to know when you have viewed the beacon and the IP address of your device. The type of information collected includes, but is not limited to, information relating to advertising responses, page views, promotion views and purchases made. We will include web beacons in some of our promotional email messages and newsletters to determine whether the messages have been opened or acted upon and whether our mailing tools are working correctly. The web beacons may be used to recognise cookies generated by third parties and inform us and/or third parties of which advertisement or link brought you to our website, allowing us to monitor the efficacy of our business relationships with third parties.

How to manage or refuse cookies and similar technologies

Cookies

If you do not want your browser to accept cookies and use them in the ways described above it is possible to change your browser settings. It is also possible to delete existing cookies from your browser. However, blocking all cookies will affect your web experience and may result in some parts of SUPmedia Ltd websites not functioning properly. Some cookies are designed to help save you time, for example, by remembering your contact details when you are making an order for the second time so that you will not have to complete the contact section again unless your details have changed.

The procedure for modifying your privacy preferences is different for each internet browser and the following links may be helpful:

Cookie setting in Firefox

Cookie setting in Safari

Cookie setting in Internet Explorer

Cookie setting in Chrome

 

For general information about cookies and their use, please visit:

www.aboutcookies.org

www.allaboutcookies.org

 

Alternatively, you can turn off third party cookies relating to interest based advertising by visiting www.youronlinechoices.eu. However, this will not opt you out of receiving adverts altogether – it simply means that the adverts will not be targeted to you.  Please note that there are many more networks listed on this site than we use on our websites.

Web beacons

As web beacons are the same as any other content request included in the recipe for a web page, you cannot opt out or refuse them. However, you may be able to disable web beacons in email messages by not downloading images contained in messages you receive (this feature varies depending on the email software used on your personal computer). However, doing this may not always disable a web beacon or other tracking technologies in the email message due to specific email software capabilities. For more information about this, please refer to the information provided by your email software or service provider. Web beacons may also be rendered ineffective in some circumstances by opting out of cookies or amending your cookie settings in your browser. Further details on web beacons, and how to manage them, can be found here:

www.allaboutcookies.org/faqs/beacons.html

How will we use the information about you?

We will use the information you provide to us to process your orders and requests. We may also use this information to communicate with you directly, for example to notify you in the event you have won a competition or to contact you in relation to an account you hold with us.

We will use the information we automatically collect about you to analyse web usage and compile aggregate statistics about our users. We may share this aggregated and de-identified data with third parties.

Personalisation and Advertising

We will use your information to provide you with personalised content, services and communications as well as targeted advertising on our websites, websites operated by our group companies and selected partner websites (for example, you might see an advertisement on a partner site such as Facebook for a product that you have recently viewed on our websites). We may do this by matching, combining or linking the different sources of information we hold about you (e.g. linking your contact or subscriber information with your activity across our websites or by linking your activity on our websites across all your devices using your email or social media log-in details) or by creating segments based on various factors such as your age and gender, your device details or your inferred interests. We work with data management platform providers to assist with this process.

We may share some of your information with advertisers, ad servers and ad networks to deliver targeted advertising both on our websites and on selected partner websites but this will not include any information which directly identifies you. However, by interacting with or viewing an advert, you should be aware that the third party may make the assumption that you meet the targeting criteria used to display the advert.

These activities may involve the use of cookies and other similar technologies.  To learn more or to see how you can opt out of targeted advertising, please see the section on ‘Cookies and other technologies’ below.

Marketing

Where we have the appropriate permissions, we will use your information to market and advertise products and services from SUPmedia Ltd and our group companies, and occasionally third party products and services that may be of interest to you including third party offers, advertisements, competitions or commercial communications by telephone (mobile and landline when available), post, electronic messaging (including SMS and MMS), email, online or via applications. You may be contacted directly by our group companies for these purposes.

You can always tell us that you wish to stop receiving direct marketing communications from us and our group companies. But remember, if you do not want us to get in touch, you may miss out on valuable and exciting offers. If you would prefer not to receive direct marketing communications, simply let us know at any time by writing to us at SUPmedia Ltd, info@supboardermag.com with the subject line “Privacy”, or by following the opt out instructions in the relevant communication. Please note that this will not stop you from receiving service messages from us.

You can also make choices about the use of cookies and targeted advertising. For more information about this, please refer to our section on ‘Cookies and other technologies’ below.

How Information is Shared

Service Providers

We may share your information with third parties who provide services to SUPmedia Ltd such as supporting and improving the Services, promoting the Services, processing payments, or fulfilling orders. These service providers will only have access to the information necessary to perform these limited functions on our behalf and are required to protect and secure your information. We may also engage service providers to collect information about your use of the Services over time on our behalf so that we or they may promote SUPmedia Ltd or display information that may be relevant to your interests on the Services or other websites or services.

Publicly Available Information

Subject to your privacy settings, your information and content may be publicly accessible.

Third Party Business via API or Other Integrations

When you choose to use third party apps, plug-ins, or websites that integrate with the Services, they may receive your information and content, including your personal information, photos, and your activity data (including private activities). Information collected by these third parties is subject to their terms and policies. SUPmedia Ltd is not responsible for the terms or policies of third parties.

Affiliates and Acquirors of our Business or Assets

We may share your information with affiliates under common control with us, who are required to comply with the terms of this Privacy Policy with regard to your information. If SUPmedia Ltd becomes involved in a business combination, securities offering, bankruptcy, reorganization, dissolution or other similar transaction, we may share or transfer your information in connection with such transaction.

Legal Requirements

We may preserve and share your information with third parties, including law enforcement, public or governmental agencies, or private litigants, within or outside your country of residence, if we determine that such disclosure is reasonably necessary to comply with the law, including to respond to court orders, warrants, subpoenas, or other legal or regulatory process. We may also retain, preserve or disclose your information if we determine that disclosure is reasonably necessary or appropriate to prevent any person from death or serious bodily injury, to address issues of national security or other issues of public importance, to prevent or detect violations of our Terms and Conditions or fraud or abuse of SUPmedia Ltd or its members, or to protect our operations or our property or other legal rights, including by disclosure to our legal counsel and other consultants and third parties in connection with actual or potential litigation.

DMCA Notices

We may share your information with third parties when we forward Digital Millennium Copyright Act (DMCA) notifications, which will be forwarded as submitted to us without any deletions.

How do we protect your information?

We take several measures to safeguard the collection, transmission and storage of the data we collect. Although we strive to employ reasonable protections for your information that are appropriate to its sensitivity, we do not guarantee or warrant the security of the information you share with us and we are not responsible for the theft, destruction, loss or inadvertent disclosure of your information or content. No system is 100% secure. The Services uses industry standard Secure Sockets Layer (SSL) technology to allow for the encryption of personal information and credit card numbers. The Services are registered with site identification authorities so that your browser can confirm SUPmedia Ltd’s identity before any personally identifiable information is sent. In addition, SUPmedia Ltd’s secure servers protect this information using advanced firewall technology.

To help ensure that these measures are effective in preventing unauthorized access to your private information, you should be aware of the security features available to you through your browser. You should use a security-enabled browser to submit your credit card information and other personal information at the Services. Please note that if you do not use a SSL-capable browser, you are at risk for having data intercepted.

Most browsers have the ability to notify you if you change between secure and insecure communications, receive invalid services identification information for the Services you are communicating with, or send information over an unsecured connection. SUPmedia Ltd recommends that you enable these browser functions to help ensure that your communications are secure. You can also monitor the URL of the services you are visiting (secure URLs begin with https:// rather than http://), along with the security symbol of your browser to help identify when you are communicating with a secure server. You can also view the details of the security certificate of the services to which you are connected. Please check the validity of any Services you connect to using secure communications.

Managing Your Privacy Settings

Adjust Notification and Email Preferences

SUPmedia Ltd offers various ways to manage the notifications you receive. You can choose to stop receiving certain emails and notifications by indicating your preference within your SUPboarder Profile settings. You may also unsubscribe by following the instructions contained at the bottom of each type of email. Any administrative or service-related emails (to confirm a purchase, or an update to this Privacy Policy or the Terms and Conditions etc.) generally do not offer an option to unsubscribe as they are necessary to provide the Services you requested.

Updating Account Information

You may correct, amend or update profile or account information that is inaccurate at any time by adjusting that information in your account settings. If you need further assistance, please contact SUPmedia Ltd at info@supboardermag.com . SUPmedia Ltd will generally respond to your request within 7-10 business days.

Deleting Information and Accounts

You may request that your account is deleted by emailing info@supboardermag.com Information you have submitted to us will remain in the database but all personal information relating to that data will be removed.

EU Members’ Rights

If you are habitually located in the European Union, you have the right to access, rectify, download or erase your information, as well as the right to restrict and object to certain processing of your information. While some of these rights apply generally, certain rights apply only in certain limited circumstances. We describe these rights below:

  • Access and Porting

You can access much of your information by logging into your account. If you require additional access, a download of your information can be obtained by contacting us.

  • Rectify, Restrict, Limit, Delete

You can also rectify, restrict, limit or delete much of your information by logging into your account. If you are unable to do this, please contact us and we will generally respond to your request within 10-14 business days.

  • Object

Where we process your information based on our legitimate interests explained above, or in the public interest, you can object to this processing in certain circumstances. In such cases, we will cease processing your information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons.

  • Revoke consent

Where you have previously provided your consent, such as to permit us to process health-related data about you, you have the right to withdraw your consent to the processing of your information at any time. For example, you can withdraw your consent by updating your settings. In certain cases, we may continue to process your information after you have withdrawn consent if we have a legal basis to do so or if your withdrawal of consent was limited to certain processing activities.

  • Complain

Should you wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority.

Retention of Information

We retain information as long as it is necessary to provide the Services to you and others, subject to any legal obligations to further retain such information. Information associated with your account will generally be kept until it is no longer necessary to provide the Services or until you ask us to delete it or your account is deleted whichever comes first. Following your deletion of your account, it may take up to 30 days to fully delete your personal information and system logs from our systems. Additionally, we may retain information from deleted accounts to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the Terms and Conditions and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.

Information about you that is no longer necessary and relevant to provide our Services may be de-identified and aggregated with other non-personal data to provide insights which are commercially valuable to SUPmedia Ltd, such as statistics of the use of the Services. For example, we may retain publicly available routes and spots and other depersonalized geolocation information to continue to improve the Service. This information will be de-associated with your name and other identifiers.

If you have any other queries about our use of cookies, you can contact us at the address above.

Privacy Policy Information

SUPmedia Ltd reserves the right to modify this Privacy Policy at any time. Please review it occasionally. If SUPmedia Ltd makes changes to this Privacy Policy, the updated Privacy Policy will be posted on the Services in a timely manner and, if we make material changes, we will provide a prominent notice. If you object to any of the changes to this Privacy Policy, you should stop using the Services and request for your account to be deleted by emailing us.

Other Websites

Please note that clicking on links and advertisements on our websites may result in your transferral to another website, where data privacy practices may vary to that of SUPmedia Ltd. If transferred to another site you should consult their privacy policy as we are not responsible for, and have no control over, information that is submitted to or collected by these third parties.

Changes to our Privacy & Cookies policy

SUPmedia Ltd keeps this Privacy & Cookies policy under review and may update it at any time. Any updates will be made on this page so that you can always find out what information we collect, how we use it and under what circumstances we will disclose it.

How to contact us

If you have any queries relating to this Privacy & Cookies Policy please contact us by writing to us at SUPmedia Ltd, info@supboardermag.com with the subject line “Privacy”.